Contact us during your holiday
Are you currently traveling with Happy Trails! Asia and you want to get in contact with us? Please find your destination below and choose your preferred contact method:
Phone:
- Office Telephone: 0361-288194 (If you dial with your cell phone: +62 361 288 194)
- 24-hour Hotline: 081337071135 (If you dial with your cell phone: +62 81337071135)
Be aware:
- When no one answers the phone but you hear a connecting tone please stay on the line. After approximately 30 seconds there will be a notification that your phone call is being forwarded, followed by a voice mail message.
- If the line is busy, you will immediately get a message that “the number you are calling is busy and you are being forwarded, please hold the line”. It will then forward to another line.
Please note: all the messages are in Indonesian first but are always followed by English so please do not hang up.
Visit our office:
Monday to Friday (09.00 – 18.00) and Saturday (09.00 – 13.00).
Whatsapp – SMS – Email:
For our travelers in Indonesia we also offer assistance through email/sms/whatsapp, however only for non-urgent matters (matters which may be solved in more than 24 hours).
- Whatsapp: +62 (0)813 3707 1135 or +62 (0) 812 385 4005 (if the first number does not answer)
or click the button below:
- SMS: +62 (0)813 3707 1135 or +62 (0) 812 385 4005 (if the first number does not reply)
- Email: client.indonesia@happytrailsasia.com
Emergency:
Please contact our 24 hours emergency number +62 (0)813 3707 1135 / +62 (0) 812 385 4005 / +62 (0) 812 8918 1366 if the first number cannot be reached please try to reach us via the other numbers
Phone:
- Office Telephone: 03 2163 1899 (If you dial with your cell phone: +60 32163 1899)
- 24-hour Hotline: 019 8859253 (If you dial with your cell phone: +60 19 8859253)
Be aware:
- When no one answers the phone but you hear a connecting tone please stay on the line. After approximately 30 seconds there will be a notification that your phone call is being forwarded, followed by a voice mail message.
Please note: all the messages are in Malaysian first but are always followed by English so please do not hang up.
Visit our office:
Monday to Friday (09.00 – 18.00) and Saturday (09.00 – 13.00).
WhatsApp – SMS – Email:
For our travelers in Malaysia we also offer assistance through email/sms/what’s-app, however only for non-urgent matters (matters which may be solved in more than 24 hours).
- What’s-app: +60 (0) 19 8859253
- SMS: +60 (0) 19 8859253
- Email: client.malaysia@happytrailsasia.com
Emergency:
For urgent matters, the 24 hours emergency number (+60 (0) 19 8859253) should be called.
Phone:
- Office Telephone: 085 433511 (If you dial with your cell phone: +60 85 433511)
- 24-hour Hotline: 019 8859251 (If you dial with your cell phone: +60 19 8859251)
Be aware:
- When no one answers the phone but you hear a connecting tone please stay on the line. After approximately 30 seconds there will be a notification that your phone call is being forwarded, followed by a voice mail message.
Please note: all the messages are in Malaysian first but are always followed by English so please do not hang up.
Visit our office:
Monday to Friday (09.00 – 18.00) and Saturday (09.00 – 13.00).
WhatsApp – SMS – Email
For our travelers in Borneo we offer assistance through email/sms/what’s-app however only for non-urgent matters (matters which may be solved in more than 24 hours).
- Whatsapp: +60 (0) 19 8859251
- SMS: +60 (0) 19 8859251
- Email: client.malaysia@happytrailsasia.com
Emergency:
For any urgent matters, the 24 hours emergency number (+60 (0) 19 8859251) should be called.